My mother and I was tremendously please with the customer service rendered by Mr. Zack Owens and Mike Kim. I happen to find a Honda Accord EX-L that my mother was interested in via the internet at Fairfax Motors. Since I happen to live in the area, I decided to check it out. Mr. Owens had the vehicle prepared for me to view and test drive upon my visit. I explained to him that I was shopping for my mother and told him that she was interested in purchasing the vehicle. Long story short, Mr. Owens was contacted by my mothers financial institution and proceeded with the vehicle purchase. Once the finances were in order, all my mother had to do was complete the transaction and pick up the vehicle. I gave Mr. Owens a date of when I would have my mother at the dealership to pick up the car since she was coming from North Carolina. Yes! It was to good of a deal to pass on. Zack's professionalism and courtesy made the transaction painless, and my mom a very satisfied customer. Mike Kim ensured the vehicles readiness to hit the open road reaffirming the great customer service provided. They even insisted that my mom give them a courtesy call to ensure her safe return to NC. Now that's customer service!